An Australian couple, which wished to remain anonymous, was ridiculed by a dealership they went to look for an electric vehicle (EV) to purchase. Their experience, which was shared on social media, started when they were at a Hyundai dealership in Brisbane. They already booked two appointments beforehand to test drive an EV but to no avail. Because of this, they went to another dealer located outside Brisbane to still avail of a car of their liking.
This is where things went downhill as the attending salesman left the couple humiliated and made them seem to look uneducated with their choice of going with an electric car. The couple shared that the salesman berated them and enumerated reasons why they shouldn’t go with their original plans. This includes not having enough range, not being able to charge the car at home, and the need for extensive maintenance services.
Though the couple wanted to purchase a Hyundai Ioniq, the dealership salesperson then started badmouthing Tesla and when on to mock how bad Americans manufactured cars. He continued his rant by complaining about the supposed ‘mishaps’ with Tesla’s cars including but not limited to paint issues, panel gaps, and so much more. After the couple letting the man vent, they asked whether there will be any EVs that will be available soon. However, they were informed that there will be none anytime soon. Evidently tired of the whole ordeal, the couple politely thanked them and left.
Experts and enthusiasts alike then weighed in their thoughts regarding the incident. As Johnna Crider of CleanTechnica suggests, dealerships don’t want to push for EVs, in this case, Tesla, because they will see lower incomes or worse they might go out of business if consumers will be able to purchase models directly from manufacturers.
In a video cited by Crider, some states in the country do not allow buyers to acquire their own cars. They are only limited to a small array of options that are designed to be time-consuming for them. Dealerships are incentivized by this system that is why they have lobbied hard in order for different state-level legislation to be enacted and keep things the way they are.
In the same article, Crider called on to dealers to change their ways and let consumers decide what they want to do with their money – in this case, by giving them the freedom to choose the car that they want to purchase. “Telling someone what to do with their money is insulting,” she declared. She understood that dealers are there to make a sale but not at the expense of the consumer.
She further called on them to ‘evolve’ in order for them to survive and not be left behind by the growing innovations and technology in the auto industry. Lastly, she implored them to ‘stop bullying customers, and start empowering yourself’.
As of writing, the aforementioned Brisbane dealership did not share any comment but it did reach out to the couple to sort things out.
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